Handoffs
Move work between people, inboxes, files, clients, and systems without losing status.
Pilot Layer
We design and build automation around the repeated client work that slows growing teams down: intake, checks, handoffs, portals, updates, and follow-up.
What we automate
Most teams already have a system of record. The expensive work lives around it: collecting, checking, routing, comparing, reminding, reporting, and keeping clients moving.
Move work between people, inboxes, files, clients, and systems without losing status.
Compare documents, rules, dates, requirements, and missing pieces.
Track recurring work, exceptions, approvals, expirations, queues, and ownership.
Send the right reminder, summary, or next step before the workflow stalls.
Use cases
Public works
Certified payroll, rejected reports, subcontractor paperwork, and deadline tracking.
CPA firms
Client follow-up, missing files, uploads, busy-season status, and task visibility.
Healthcare ops
Eligibility, authorizations, payer status, open patient tasks, and front-desk follow-up.
Credibility
Pilot Layer is built around small operational wins first: one painful workflow, one clear owner, one working layer the team can judge quickly.
Triggers, owners, systems, exceptions, and failure points are mapped before anything gets built.
A narrow automation goes live around the part of the workflow that creates the most repeated chasing.
We look for saved touches, fewer missed details, faster follow-up, and actual team usage.
How it works
What happens, who owns it, which tools are involved, and where time disappears.
We identify the steps software can remove, speed up, connect, or make harder to miss.
A focused automation around the workflow, with room to expand once it is in use.
Contact
Send the workflow, the tools involved, and what changes when the work is faster, cleaner, and no longer dependent on manual chasing.
Open the full workflow form